Everything HPL gets in Phase 1 - A complete MDM ecosystem
Complete MDM ecosystem - ready for DISCOM deployments
The brain that orchestrates everything
7-stage meter lifecycle management
Every stakeholder covered
Complete consumer-facing stack
RDSS compliance + custom reports
Complete ownership package
Intensive support immediately after go-live (Month 7-9)
Trinesis team available on-call or on-site as needed during critical period
Priority response for any production issues with immediate fixes
Continuous system monitoring and optimization for peak performance
Adoption support to help users get comfortable with the platform
Immediate resolution of any bugs or defects discovered post go-live
Complete handover and training to HPL internal team
Continued support after hypercare period ends (Month 10-18)
Business hours support for operational queries and issue resolution
Development team access for critical bug fixes and patches
Regular security patches and vulnerability fixes
Minor enhancements and platform improvements
System performance review and optimization recommendations
Direct communication channels for support requests
Flexible team available for enhancements, new features, or additional support
6 months development + 3 months hypercare + 9 months support
Clear boundaries - no surprises
Meter procurement, inventory management, warehouse operations, and stock tracking are not part of this scope.
AI-powered appliance-level energy breakdown (AC, refrigerator, geyser usage identification) is Phase 2 scope.
Predictive maintenance, AI-driven insights, demand forecasting, and advanced ML models are Phase 2 scope.
Actual bill generation, tariff management, and billing calculations are DISCOM responsibility.
No recurring license fees. No vendor lock-in.
All code, scripts, and configurations delivered to HPL
Technical docs, API specs, deployment guides
Deploy to unlimited DISCOMs without additional licensing
HPL can enhance, customize, or maintain independently
This scope is aligned with the March 24, 2026 discussion with HPL team. All key decisions have been incorporated.